Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a payout issue with a casino we cover? This page explains the best way to reach us and what we can (and can't) help with.
What we can help with
Online Casinos is an independent research and comparison site. We don't operate any casino, hold player funds, or process withdrawals ourselves, so our team can't resolve individual account, deposit or withdrawal problems on your behalf. What we can do is:
- Correct factual errors in a review — a bonus figure that's changed, a licence detail that's out of date, or an editorial rating that no longer reflects the offer
- Take feedback on how a casino handled your payout, deposit or verification request, which we factor into future updates of our reviews
- Answer general questions about how we assess sites like Raging Bull, Ignition or Ducky Luck, and why they're ranked where they are
- Point you toward the right resource on the site, whether that's our responsible gambling page or our terms and conditions
What to include in your message
If you're reporting a problem with a specific operator — say, a slower-than-advertised withdrawal or a bonus term that wasn't honoured — the more detail you give us, the more useful your report is. Try to include:
- The name of the casino, exactly as it appears on our site (e.g. Uptown Aces, Casino Extreme, Zumba Cards)
- What happened, including approximate dates and the payment method used
- Any screenshots or reference numbers you were given by the casino's support team
- Whether you've already raised the issue directly with the casino, and what response you got
We read every message, but we can't guarantee a resolution to a dispute with a third-party operator — that's ultimately between you and the casino, and its licensing regulator if the issue can't be settled directly.
Before you write in, check if it's already covered
A lot of common questions are already answered elsewhere on the site. If your question is about how bonus wagering requirements work, how licensing protects US players, or how to set deposit limits, our Responsible Gambling page and site terms cover much of that ground in detail. If it's about who we are and how we put ratings together, our About Us page explains our review process. Checking there first often gets you an answer faster than waiting on a reply.
Reporting scams and unlicensed operators
Only licensed, regulated casinos belong on a page like this one. If you come across a site claiming an affiliation with Online Casinos that we haven't reviewed, or you suspect an operator is unlicensed or misrepresenting its terms, let us know — this kind of tip helps keep our listings accurate and helps other readers avoid a bad experience. Common warning signs worth mentioning in your report include withdrawal requests that go unanswered for weeks, bonus terms that change after you've deposited, or a site that can't produce a valid state licence when asked. If your concern is less about a specific site and more about your own gambling habits, that's a separate and more important conversation — our Responsible Gambling page lists self-exclusion programmes and support services you can turn to at any time.
Response times
We aim to acknowledge messages as promptly as we can, though as an independent editorial team we don't offer live support in the way a casino's customer service desk might. For anything urgent involving your money — a stuck withdrawal, a locked account, or a suspected security issue — contact the casino's own support channel directly first, since they're the only party who can act on your account.
A note on what this site is, and isn't
Online Casinos publishes independent research and rankings of online casinos available to US players, including sites like Ignition, Slots and Casino and Dream Royale. We may earn a commission when a reader signs up through a link on our site, but this never determines how a casino is rated or ranked — commercial relationships don't buy position. We're not a gambling operator, we don't accept deposits, and we're not a substitute for a regulator or a consumer protection body. If you have a formal complaint against a licensed casino that hasn't been resolved, that generally needs to go through the casino's own dispute process or the relevant state gaming authority, not through us.
For everything else — feedback on a review, a correction, or a general question about how we cover the US online casino market — we're glad to hear from you.